Your privacy matters to us. This policy explains what information we collect through our website and how we use it. Information about your medical care is handled separately under HIPAA.
1. Scope of This Policy
This Privacy Policy describes how Aelia Health PLLC ("Aelia Health," "we," "us," or "our") collects, uses, and protects information gathered through our website at aeliahealthpllc.com (the "Website").
This policy applies to the Website only. Protected health information ("PHI") created or received in connection with your medical care is governed separately by our Notice of Privacy Practices under the Health Insurance Portability and Accountability Act ("HIPAA"), not by this Website policy.
2. Information We Collect
We collect the following categories of information:
- Information you provide. When you complete a form on our Website (for example, our Get Started intake form or a provider referral form), you may provide your name, contact information, insurance type, ZIP code, and details about the care you are seeking.
- Automatically collected information. Like most websites, we may automatically collect technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit.
- Cookies and similar technologies. We may use cookies and similar technologies to operate the Website and understand how it is used (see the Cookies section below).
3. How We Use Information
- To respond to your inquiries and intake or referral requests;
- To contact you about scheduling care or answering questions;
- To operate, maintain, secure, and improve the Website;
- To comply with legal obligations and protect our rights.
4. Protected Health Information (PHI)
Information you submit through our intake and referral forms may be used to establish or coordinate a treatment relationship. Once you become a patient, information relating to your health, care, and payment is treated as PHI and is protected under HIPAA and applicable Washington State law.
Our full obligations regarding PHI — including how it may be used and disclosed and your rights concerning it — are described in our Notice of Privacy Practices. Where this Website policy and the Notice of Privacy Practices differ with respect to PHI, the Notice of Privacy Practices controls.
6. Third-Party Services
We use trusted third-party service providers to host our Website, process form submissions, and support secure communications. These providers are permitted to use information only as necessary to provide services to us. Where a provider handles PHI on our behalf, we require an appropriate business associate agreement consistent with HIPAA.
7. Data Security
We maintain administrative, technical, and physical safeguards designed to protect information collected through the Website. Sensitive information submitted through our forms is transmitted over encrypted connections. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain information collected through the Website for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with Washington State and federal record-retention requirements.
9. Your Choices
You may choose not to provide certain information, though this may limit our ability to respond to your request. To ask a question about the information you have submitted through the Website, contact us using the details below. Requests concerning your medical records are handled under our Notice of Privacy Practices.
10. Children's Privacy
The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Website.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Website after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy, contact Aelia Health PLLC at privacy@aeliahealthpllc.com or through our contact page.